Published: January, 2018
Authors: Gerhard Anders
This report provides findings that show that civil servants in the education and health sectors in Tanzania have developed a range of practical norms to get their job done especially due to tremendous pressure from poorer sections of the population, complicated bureaucratic procedures and interference of political leaders.
In this project, therefore, using a case study approach they examine the everyday experiences of Tanzanian civil servants in health and education and the importance of practical norms. The impact of practical norms on service delivery in these two public service sectors in the context of resource scarcity and the organisational environment is the focus of this study.
